Return and Refund Policy
Last updated: September 20, 2024
Thank you for shopping at Da Lugar.
If you are not completely satisfied with your purchase, please review our policy on returns and refunds. This policy outlines the conditions under which returns and refunds are accepted.
Interpretation and Definitions
For the purposes of this Return and Refund Policy:
Company refers to Da Lugar, Fakse Tværgade 6, 3 2100 København.
Goods means the items offered for sale on the Website.
Orders refer to requests made by you to purchase Goods from us.
Website refers to Da Lugar, accessible from www.dalugar.com.
You means the individual accessing or using the Website or the company on behalf of which such individual is acting.
Conditions for Returns
We only accept returns and refunds under the following conditions:
1. Defective or Damaged Goods: If the Goods are broken, damaged, or not as described on our Website, you may return them for a full refund.
2. Return Procedure: If you encounter an issue, please contact us at dalugar.info@gmail.com to initiate the return process. You must return the item to the address of the artist who shipped it to you.
3. No Returns for Size Errors: We do not accept returns for size errors (e.g., incorrect ring size). It is the customer’s responsibility to ensure that they provide the correct size at the time of purchase.
4. Time Frame: Returns must be initiated within 7 days of receiving the Goods.
5. Condition of Goods: The returned Goods must be in their original packaging.
Returning Goods
You are responsible for the cost and risk of returning the Goods to us. We recommend using an insured and trackable mail service to ensure safe delivery. We cannot be held responsible for Goods damaged or lost during return shipment.
Refund Process
Upon receiving the returned Goods, we will process your refund within 14 days using the same payment method you used for the original purchase. Please note that we cannot issue refunds without actual receipt of the Goods or proof of return delivery.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Email: dalugar.info@gmail.com
